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How to hire good people in automotive

Description

Great dealerships are built on people, not just processes. The best hires are not always experienced in automotive. They are the ones with the right mindset, strong communication skills, and a genuine ability to connect with others.

The selling side of the job can be taught, but attitude, effort, and willingness to learn cannot be forced!

That is why more stores are looking outside the industry and hiring from customer service roles. These individuals already know how to communicate, build trust, and handle real conversations every day. With the right training, they do not just become good salespeople, they become the ones customers actually want to work with.