Imagine becoming a dealership manager and waiting 10 YEARS to be trained on how to manage people. So

Imagine becoming a dealership manager and waiting 10 YEARS to be trained on how to manage people. Sounds crazy, but it happens.

We promote great salespeople, service advisors, technicians, and department leaders because they're great at their job. Then we expect them to magically know how to coach, lead, handle conflict, and develop a team.

Being great at the job doesn't automatically make someone a great manager.

Give your managers the tools to lead before asking them to lead.