In Case of Emergency, Break Glass

Before I jump into the show, I know I told you all I would reveal the big guest for this Friday…we have...drum roll please..Automotive News 40 Under 40 Nominee 2022, the incredible Jarrod Kilway! Do Not Miss This Friday!

While in Utah last week, I was waiting for the elevator up to my room...like a million times prior, and see this... then the thought hits me: "Have we broken the glass?"

I feel we are at a crux in our industry right now. Anyone else lost count of the number of times JFK's quote of "the time to repair the roof is when the sun is shining"? Anyone else find that a bit alarming? Who is heeding this warning and taking action? Who has broken the glass as they have seen the emergency? I know that many have. Those that have joined the GA4 Council have definitely broken the glass as this is a massive emergency and are joining forces to take action immediately. Are you refocusing your training efforts? What about concentrating your energy on your employees and ensuring they know they are appreciated? Are you truly investing in them? It starts at the top and trickles down, so ensure the one leading you into battle, or in this case into the fire, is the leader and the captain you can trust. If this person is not, break the glass in case of emergency. We are at too crucial of a crossroads to waste time. Do your customers shop at your store because they have to or they want and choose to? Are they telling their friends about their experience at ABC Retailer and how seamless, effortless, and how they won't buy a car/shop anywhere else?

If you have broken the glass, congratulations! Maybe you only took the little mallet and tapped on the glass. Maybe you still don't see the emergency looming. Break the damn glass!

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