Outsourcing your BDC doesn’t mean outsourcing communication.

Outsourcing your BDC doesn't mean outsourcing communication.

If that team was sitting inside your dealership, you wouldn't stop talking to them. The same should apply when they're working remotely or through an outside partner.

Inventory changes. Allocations change. Customers get stuck on specific vehicles. Your BDC needs that information to have better conversations and create better opportunities for the store.

Inspect what you expect.

The stronger the communication between the dealership and the BDC, the stronger the customer experience becomes.