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Videos

Watch, Listen, Learn—And Probably Laugh

Cultivating Genuine Care: Transforming Customer Service with Martha Alvarado
Facts Not Feelings, Facts Not Feelings with Brooke C. Furniss
Focusing on Customer Retention: Steve Apicella Explores the Disconnect in the Automotive Journey
Facts Not Feelings, Facts Not Feelings with Brooke C. Furniss
Driving Digital Transformation: The Future of Automotive Retail with Nathan Hollenbeck
Facts Not Feelings, Facts Not Feelings with Brooke C. Furniss
Understanding Culture through the Lens of Automotive Industry – Stephen Moore
Facts Not Feelings, Facts Not Feelings with Brooke C. Furniss
Brand Reflections: Navigating the Consumer Experience Minefield
Facts Not Feelings with Brooke C. Furniss
NIADA vs WIA: Auto Conference Insights w/ Larry Feldman & Brooke C Furniss
Facts Not Feelings with Brooke C. Furniss
Harness Female Power: Exploring Katie Mares’ ‘CustomHer Experience
Facts Not Feelings
Hidden Truths: Perception Shapes Reality
Facts Not Feelings
Hidden Truths: How Perception Shapes Our Reality
Facts Not Feelings with Brooke C. Furniss